Q. How do I join?

A. Please call or stop by your local Urban Active for details and promotions.

Q. Where does Urban Active do business?

A. Urban Active currently has fitness centers in Tennessee, Kentucky, Ohio and Nebraska with more states coming soon.  To find the fitness center nearest you check the Locations Tab on the Urban Active Home Page.

Q. What types of memberships does Urban Active offer?

A. Urban Active offers 3 basic membership types, Paid in Full, Term or Month to Month. Please see the Memberships Tab on the Urban Active Home Page for more information.

Q. Can I use all Urban Active facilities with my Membership?

A. Please refer to your Membership Agreement.  Urban Active offers “All Club” memberships which grants access to all of our facilities or “Home Club” only access for those who love their local fitness center.

Q. I lost my key tag.  What do I do?

A. If you lose your key tag please bring a recent photo ID to the front desk of your fitness center to obtain a new one.  A $5.00 replacement fee will be assessed.

Q. Can I change my “Home Club”?

A. Please speak to the Customer Service Staff at your local facility it you wish to request a Home Club Transfer or Upgrade to All Club Access.  Please note a fee may be associated with these requests.

Q. What are my payment options?

A. The Month to Month and Term memberships require billing to be on your account for recurring monthly payments.  Please note your membership will be subject to a late fee if the payment is received after your Contract bill date.

Q. How do I update my billing information?

A. If you need to update your member billing information please visit your local Urban Active fitness center and fill out a Member Change Form.  You will need to bring your new billing information with you to complete this update.  Please note that it may take up to 30 days for your new billing information to be updated.   

Separate Member Change Forms will be required for each membership you are paying for unless you are the main account holder for a Family Membership Plan.

Q. I have a Family Plan with 4 people and my child just left for college.  Does this lower my rate?

A. Your rate does not lower when a Family Plan member cancels.  You may add a new family member to replace any former member at no additional cost.

Q. When can I cancel my membership?

A. Refer to your Membership Agreement for details.  Generally, you may cancel a Paid in Full or Term Membership for move, medical reasons or by paying an early cancellation payment (buy-out).  Depending on your Membership Agreement, a fee may be required to process your cancellation request.  Supporting documentation is required to process move/medical cancellation. The effective cancellation date will be based on the date your cancellation/proof is submitted, not the date you stop using/attending the fitness center. 

We recommend submitting your cancellation requests in person at your facility or via certified mail to ensure receipt.  We further recommend retaining a copy for your records.

Q. What can I expect to happen after I submit a cancellation notice?

A. All cancellations (except move, medical and buy-out) are subject to a 30 day written notice policy prior to your next billing date.  Depending on your Membership Agreement, you may be billed up to two more billing cycles.  Your access to the facility will remain active until the conclusion of the final billing month.  For more information please refer to your Membership Agreement.

Please note a cancellation fee may be required depending on your Membership Agreement in order to process your cancellation request.  If this payment is not made at the facility it will be charged upon receipt by the corporate office.

Q. I signed up for a Term Membership – what do I need to do to continue? What if I do not want to continue?

A .Generally, the Term Memberships Agreements will automatically renew at the end of the scheduled term.  Certain restrictions may apply depending on state law; see your Membership Agreement for details. The renewal is on a month to month basis and permits continued access to your club.  If you do not wish to continue after your Term expires – see “When can I cancel my membership”?

Q. Am I allowed to bring a guest with me when I work out?

A.  There is a daily guest fee of $15.00 or a weekly fee of $35.00.  Some restrictions do apply for guests so please see your local Urban Active Fitness Center for details.

Q. How do I obtain a Guest Pass?

A. Check our website for printable Guest Passes or ask one of the Fitness Counselors at your local Urban Active.  Please note that some restrictions do apply.

Q. How do I contact Urban Active Customer Support?

A. Please see the local Customer Service Representative at your club or call your club directly.

Q. How can I get a Group Fitness Schedule for my location?

A. Please see the Group Fitness Tab on the Urban Active Home page for schedules and class descriptions for your fitness center.

Q. How do I enroll in Personal Training?

Please visit or call your local Urban Active facility to schedule an orientation session. To obtain more information on Personal Training packages available please visit the Personal Training Tab on this webpage.

Q. How can I find out which locations have Playroom facilities.

A. You may call your local Urban Active or click on your location on our website for details.

Q.  At what age can my child join?

A. Children 12 years and older are able to work out in the facility.

Q. When can I cancel my Personal Training Agreement?

A.  Refer to your Membership Agreement for details.  Generally, you may cancel a Paid in Full or Term Personal Training Agreement for move, medical reasons or by paying an early cancellation payment (buy-out).  Depending on your Membership Agreement an administrative fee may be required to process your cancellation requests.  Supporting documentation is required to process move/medical cancellation.  The effective cancellation date will be based on the date your cancellation/proof is submitted, not the date you stop using personal training services.

Q. How long do I have to use my PT sessions?

A. All Personal Training sessions must be used within the contract term.